Good Protocols · A Community Resource
The Family Resource Library

A living shelf for the school year: the right page, at the right moment, meant to be given away.

Community resources

The people who walk with families

Not a resource list: a shelf of cards. Each one says what the organization actually does, who answers, what the first call feels like, and lends you the first sentence, because the hardest part of asking for help is the opening line.

PAVE

seed card: public information, awaiting the org’s own handchecked 2026-08-06

Washington's parent training and information center. Free help for families of children with disabilities: understanding the IEP, preparing for meetings, knowing your rights, and what to do when you disagree with the school.

Languages: English; Spanish; interpretation arranged for other languages

Reaching them: 1-800-572-7368 · wapave.org (request-help form, works at midnight after a closing shift) · Online form any hour; calls returned

The first call: You leave a message or fill the form; a parent-staff member calls back. Most of their staff are parents of children with disabilities themselves.

You can say: “My child has an IEP meeting coming up and I want to be ready. Can someone walk me through it?

Bring: The most recent letter or IEP if you have it. It is fine if you do not. · Cost: Free · Children: Phone-based, so children underfoot are expected and fine

Open Doors for Multicultural Families

seed card: public information, awaiting the org’s own handchecked 2026-08-06

Walks with families of color and immigrant families who have a member with an intellectual or developmental disability, in the family's own language. Help with IEPs, DDA applications, transition to adulthood, and the systems that only speak English.

Languages: Spanish; Somali; Vietnamese; Chinese; Korean; Amharic; and more; staff are multilingual community members

Reaching them: 253-216-4479 · multiculturalfamilies.org · Programs and family events often run evenings and weekends, with food

The first call: You reach staff who share your language and community. They ask what is going on, not for your papers.

You can say: “My daughter has a disability and I need help with the school, in my language.

Bring: Nothing required. Immigration status is never their question. · Cost: Free · Children: Family events are built for whole families

Kindering

seed card: public information, awaiting the org’s own handchecked 2026-08-06

Early support for babies and young children whose development worries you: evaluations, therapy, and parent coaching, birth to three and a little beyond. The front door for 'my two-year-old is not talking yet.'

Languages: English; Spanish; interpretation arranged

Reaching them: 425-747-4004 · kindering.org · Standard hours; ask about scheduling around shifts

The first call: An intake conversation about your child; a family does not need a doctor's referral to start.

You can say: “I am worried about how my baby is developing and I want an evaluation.

Bring: Your worries, said plainly. Records help but are not required to begin. · Cost: Early intervention evaluations are free; services often covered regardless of income or status · Children: Built entirely for children; bring them

WithinReach (ParentHelp123)

seed card: public information, awaiting the org’s own handchecked 2026-08-06

The hull-before-sail line: one call that helps a family find food programs, health coverage, WIC, diapers, and child care resources across Washington, without retelling your story to five agencies.

Languages: English; Spanish; interpretation for many languages

Reaching them: 1-800-322-2588 · parenthelp123.org (screening tool works on a phone, any hour) · Online any hour

The first call: A navigator asks what your family needs and does the paperwork hunting with you.

You can say: “Money is tight this month and I want to know everything my kids qualify for.

Bring: Rough household size and income; estimates are fine. · Cost: Free · Children: Phone and online

Washington State PTA (your school's PTA or PTSA)

seed card: public information, awaiting the org’s own handchecked 2026-08-07

The organized village: the parent-teacher association at your child's school, chartered through Washington State PTA. Membership is open to any adult who cares about the school's children, dues are small and waivable, no office or election is required to show up, and it is where one parent's one-morning-a-month becomes company. PTAs fund the extras, but their older power is the table itself: parents who know each other before the hard year comes.

Languages: Varies by school; interpretation is a reasonable ask, and bilingual families often become the bridge

Reaching them: wastatepta.org, or simply ask your school's front office who leads the PTA or PTSA · Meetings are usually evenings, at the school

The first call: There is no intake. You walk into a meeting, or write one line to the president the front office names. Bringing a dish is a complete membership strategy.

You can say: “I want to be more present at the school this year. When is the next PTA meeting, and can I just come?

Bring: Nothing. Children are usually welcome; ask. · Cost: Small annual dues; waivers exist and asking for one is normal · Children: Usually welcome at meetings; many PTAs run childcare for them

Seattle Special Education PTSA

seed card: public information, awaiting the org’s own handchecked 2026-08-07

A citywide PTSA specifically for families of students with disabilities and IEPs, and one of the best-kept open secrets in the district: a room where every other parent has also sat in the IEP meeting, where the acronyms come pre-translated, and where the collective voice reaches the district in ways one family's cannot. Districts elsewhere in the region have their own SEPTAs or special education parent groups; the front office or your case manager can name the local one.

Languages: English; interpretation is an ask worth making, and the room understands asks

Reaching them: Search Seattle Special Education PTSA, or ask your school's case manager or front office for your district's special education parent group · Meetings are typically evenings, often online, which suits working families

The first call: Meetings are open; joining is showing up. Membership is not limited to Seattle residents or even to parents whose children have IEPs yet; the evaluation-season parent belongs too.

You can say: “My child has an IEP (or is being evaluated) and I would like to be around other families who know this road. When is the next meeting?

Bring: Nothing. Questions count as participation. · Cost: Small dues, waivable · Children: Evening and online meetings; ask about childcare

Neighborhood House

seed card: public information, awaiting the org’s own handchecked 2026-08-10

A multi-service community organization serving King County's public housing communities and immigrant and refugee families since 1906: early learning and Head Start, family and youth services, employment help, housing stability, and aging services. Deep roots in Rainier Vista, NewHolly, High Point, Yesler Terrace, and across South King County, with staff drawn from the communities served.

Languages: Many home languages among staff, including East African and Southeast Asian languages; ask for your language when you call

Reaching them: nhwa.org, or walk into the community center nearest you and ask for a family advocate · walking in works · Varies by site; the centers keep community hours

The first call: Ask for a family advocate at the site nearest your home. Advocates work across programs, so one person can walk you toward several kinds of help.

You can say: “We are getting ready for the school year and could use help getting connected. Is there a family advocate who speaks my language?

Bring: Nothing to start; questions are enough. · Cost: Free · Children: Community centers expect children

Office of the Education Ombuds (Washington State)

seed card: public information, awaiting the org’s own handchecked 2026-08-10

Washington's independent education ombuds office, part of the Governor's Office and not part of any school district. When there is friction, conflict, or disagreement between a family and a public school (an IEP dispute, a discipline or suspension question, a concern nobody is hearing), OEO listens, shares information, and works informally with families and schools to resolve it collaboratively. Free and confidential, for families, students, educators, and community members.

Languages: Phone interpretation in more than 150 languages; Written materials in more than 20, including Spanish, Vietnamese, Chinese, Somali, Amharic, Tigrinya, Arabic, Russian, Ukrainian, Korean, Tagalog, Punjabi, Hindi, Khmer, Marshallese, Samoan, Swahili, French, Dari, and Pashto

Reaching them: 1-866-297-2597 · Online intake any hour at services.oeo.wa.gov/oeo; the office itself is oeo.wa.gov · The online intake works at any hour, including after a closing shift; phones answer Monday through Friday, 8:30 to 5:00

The first call: You describe what is happening in your own words, by phone or through the online intake; an ombuds listens without taking sides and helps you sort what can be done, from a next conversation you lead to their working informally with the school. Everything is confidential. Contacting OEO is not filing a complaint against your school; it is asking for a steadier table.

You can say: “We are having a hard time with our school about ____ and we want to work it out well. Can you help us figure out the next step?

Bring: The most recent letters or documents if you have them; your own account of what happened is enough to start. · Cost: Free · Children: Phone and online, so family life in the background is expected

Office of Native Education (OSPI, Washington State)

seed card: public information, awaiting the org’s own handchecked 2026-08-10

The statewide office within Washington's Office of Superintendent of Public Instruction that supports Native students, families, and communities: Native education programs, support for districts' Title VI Indian Education programs and Johnson-O'Malley programs, State-Tribal Education Compact schools, and the Since Time Immemorial tribal sovereignty curriculum that every Washington public school is required to teach. A door for any Native family, in any district, and a right place to start when the district's own doors are hard to find.

Languages: English; districts arrange interpretation, and your tribe's education department speaks your community

Reaching them: Search Office of Native Education OSPI, at ospi.k12.wa.us; your district office can also name its own Title VI program when asked by that name

The first call: Ask the district office whether it has a Title VI Indian Education program and who coordinates it; ask OSPI's Office of Native Education when the district cannot answer. Your tribe's education department is a door that belongs to your community, and this library will not speak for it.

You can say: “I want to know what Native education support exists for my student in this district: Title VI, Johnson-O'Malley, or anything else. Who coordinates it?

Bring: Nothing to start. Tribal enrollment or descendancy details may matter for some programs; the coordinator will say what is needed. · Cost: Free · Children: Phone and email; family life in the background is expected

Partnership for Youth Justice (King County Superior Court)

seed card: public information, awaiting the org’s own handchecked 2026-08-10

King County Superior Court's diversion program: an alternative to the formal court process so a young person can get support in their own community and avoid a criminal record. Two doors lead in. Through the court, the Prosecuting Attorney's Office refers youth for first-time or low-level offenses. Through schools, a separate partnership lets a school refer a student directly as an alternative to traditional school discipline, built to interrupt the school-to-prison pipeline; on that school path, taking part is optional for the student and family, and the court is not involved at all. Either way, a volunteer Community Accountability Board sits down with the young person and their family to talk through what happened, using restorative practices that balance the needs of everyone affected, and together they write a personalized agreement (getting help, joining a program, community service, or making things right with someone harmed).

Languages: English; interpretation arranged through the court

Reaching them: 206-263-0748 · pyj.group@kingcounty.gov, or search Diversion and Partnership for Youth Justice at kingcounty.gov. School counselors and administrators can also start the school-referral conversation. · Community Accountability Boards are volunteer-run and often meet evenings, in the neighborhoods they serve

The first call: Ask your school counselor or administrator whether a school referral to PYJ fits your situation, or write to the program directly. Two things worth knowing before you decide: on the school path participation is optional and the court stays out of it, and the word diversion means instead of, never in addition to.

You can say: “We want to ask whether community diversion could be an option for our student instead of school discipline or charges. Who can walk us through it?

Bring: Nothing to start. Questions are enough, and the interpreter is the family's right in every room this road passes through. · Cost: Free · Children: The young person attends and keeps their own chair; that is the design

No special education parent group in your district? Kent, Renton, and Tukwila have none, and the first step is lighter than starting anything: a committee inside the council that already exists.

A card marked “needs checking” is still offered, because a stale bridge can beat no bridge, but call ahead or check the organization’s own site before making a trip. Getting ready for the school year? The back-to-school page holds the age-by-age doors, and the whole map is always open.

An organization missing, or a detail wrong? Tell us and the shelf grows or corrects in that direction: hello@goodprotocols.org. Organizations: a card becomes yours to hold (with the details only you can add) the moment you say yes.